Dear Ms Leamy
Thank you for your letter dated 19 March which was passed to me today.
Unfortunately you are out of time to make a complaint under the NHS Complaints Procedure as the NHS can only investigate complaints that are either made within 6 months of the event or within 6 months of you realising that you have something to complain about, as long as that is not more than 12 months after the event itself.
However I have asked [name] in the Maternity Department to look into this and respond to you directly.
Thank you for bringing your concerns to my attention.
Deputy Chief Executive