Ailbhe (ailbhe) wrote in april_2004,
Ailbhe
ailbhe
april_2004

The response letter

[Note: my name and address are poorly typed - no capitalisation on my surname or the town!]

Dear Ms Leamy

Thank you for your letter dated 19 March which was passed to me today.

Unfortunately you are out of time to make a complaint under the NHS Complaints Procedure as the NHS can only investigate complaints that are either made within 6 months of the event or within 6 months of you realising that you have something to complain about, as long as that is not more than 12 months after the event itself.

However I have asked [name] in the Maternity Department to look into this and respond to you directly.

Thank you for bringing your concerns to my attention.

Yours sincerely,

[name]
Deputy Chief Executive
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